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| Faqs |
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| How do I purchase medications online? |
| Click on an order link to go to our secure server to set up your account. Answer an online questionnaire with relevant information regarding your medical condition. After you have completed the questionnaire, a confirmation page will appear for you to check your answers for accuracy. Then you may submit your order for processing. |
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| What is the process once I submit my order? |
| Your order is reviewed by a U.S. licensed physician who will approve or decline your request. On approval the physician will write and send your prescription to the pharmacy, to be filled and shipped overnight via UPS or Fed EX. Each prescription includes directions on usage, dosage, and any precautionary information. Contact information for the pharmacy will be included should you have questions after receiving your prescription. After your prescription is shipped, My Private Drugstore will e-mail you with your prescriptions individual tracking number. With this tracking number you can follow the process in real-time by logging into the help desk. |
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| What are My Private Drugstore's privacy and security policies? |
| My Private Drugstore is committed to patient privacy and security. All information provided is legally protected under the doctor-patient privilege laws. The latest of secure encryption technology is used by our on-line ordering system. The highest level of security precautions are taken with all personal and credit card information submitted. We have safeguards in our system to protect against credit card fraud. Suspected fraudulent use of a credit card will be reported. |
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| What is an on-line consultation? |
| On-line consultations are a new concept in health care. A medical questionnaire is all that is needed to treat a number of conditions, conveniently on-line. The on-line consultation utilizes the internet to communicate with a doctor at our secure site, when a physical examination is not required. |
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| Is it legal to order prescription drugs over the internet? |
| My Private Drugstore adheres to current regulations and takes pride in our partners to best serve you with your medical needs. We offer only non-controlled substances and those medications that do not require a physical examination and have a low possibility of adverse side effects. Only board certified physicians licensed to practice in the U.S.A. and licensed pharmacists are in our partner network. The network pharmacies are licensed to ship to all fifty states. The medications are supplied by pharmaceutical wholesalers who also supply your neighborhood pharmacy. |
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| What prescription medications are available to purchase on-line? |
| My Private Drugstore offers a limited number of medications that can be dispensed without a medical examination, instead using an online consultation. A thorough review of your medical history from an online consultation is sufficient for the medications we offer. An online questionnaire of your medical history will let the doctor decide if a requested medication is right for you. To see a list of medications and prices click here. |
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| How is my order shipped? |
| All orders are shipped within one business day of the pharmacy receiving and filling your prescription. Your order will be shipped via Fed Ex or UPS. When the pharmacy ships your order you will receive a confirmation e-mail with a tracking number. We regret at this time there is no shipping to P.O. Boxes. An adult signature is required at the time of delivery. |
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| Do you take returns or exchanges? |
| Federal law prohibits any prescription drugs from being returned or exchanged. However, if you return an unopened UPS or Fed Ex package to our pharmacy we will refund your money at 50% your total order. We cannot refund any opened packages. For more information, please Contact Us. |
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| How can I pay for my order? |
| Acceptable forms of payment are: Visa, Discover, Check and Money Order. An adult signature is required upon delivery. |
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| How do I check the status of my order? |
All orders are shipped via FedEx or UPS standard overnight. Most orders placed by 1:00 pm will be delivered the next day. However, delays can come up in the prescription approval process that will cause your order to arrive at the pharmacy too late to be filled same-day. You will receive an email with your tracking number as soon as the order is shipped.
To check the status of your order, go to our order tracking page. You will need to log in with the login ID your password you established when you first placed your order. If you don't remember your password, there is a link on the login page to have it sent to you. If you don't remember either, call our toll-free customer service number:. |
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| How soon can I order a refill? |
| You will receive an email when your current prescription is about to run out informing you to visit us again to order your refill. To prevent abuse, our system will not allow a refill to be sent until a few days before your current prescription runs out. If you have a question about the system, please call our customer service representatives. |
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